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District Manager

Towne Park, MILWAUKEE wisconsin

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The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations.


DUTIES AND RESPONSIBILITIES

Operations

 Maintains knowledge of operational requirements and business reporting procedures affecting operational

functions and ensures Towne Park policies, procedures, and reporting are in compliance through out the district

 Directs the activities and effectiveness of Account Managers and other district support to meet company and client

objectives

 Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance

with contractual obligations, legal obligations and the policies of Towne Park

 Understands and drives business metrics and performance measurements to ensure effectiveness, high

performance and compliance within the district

 Assesses work processes regularly to ensure functionality and efficiency

 Conducts weekly district staff meetings and other meetings as needed

 Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to

corporate accounting for closing each month’s business accurately

 Works closely with managers to help them understand how to improve the performance of their sites

 Ensures Account Managers understand and meet the expectations of both clients and Towne Park

 Collaborates with the Sales department to identify, pursue, and secure business development opportunities


Staffing

 Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and

objectives of staffing and scheduling at their sites

 Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately

forecast staffing needs

 Partners with Talent Team in the administration of the district’s recruitment initiatives

 Participates in the recruitment and development of management talent to support growth and succession planning

within the district and throughout the company


Training and Development

 Ensures that all new hires receive a proper orientation and on the job training

 Works with the Manager of Talent Operations to ensure training programs are properly implemented and supported

 Prepares associates to become Account Managers by administering management training at the field level

 Identifies Account Managers who can become senior leaders in the organization and works with them to prepare

for additional responsibilities


Associate Relations

 Ensures uniform adherence to human resources programs such as pay, benefits, progressive discipline, rewards and other policies and procedures

 Listens to associate concerns and ideas and takes appropriate actions for change when necessary

 Provides regular forums for meeting with associates to improve communication

 Provides support for diversity throughout the workplace ensuring an environment of respect and equality for all individuals

Systems and Standards

 Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures

 Trains others or sees that they are trained to properly use the systems provided

 Maintains a clean, neat work environment

 Completes all tasks in a timely manner as instructed by the Vice President of Operations/Regional Director (depending on division)

 Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers

 Treats clients and associates with courtesy, respect and dignity

 Maintains strict confidentiality related to associate and client information


Safety and Risk Management

 Understands and follows safety and security procedures

 Ensures that the district complies with all safety, claims and workers’ compensation policies and procedures

 Practices preventative safety procedures as set forth by Towne Park

 Reports all accidents and incidents to the Vice President of Operations/Regional Director (depending on division)

 immediately

 Uses only equipment trained to use and operates all equipment in a safe manner

 Reports all potential high risk areas and safety concerns to the Vice President of Operations/Regional Director (depending on division)

 Partners with local leadership on the delivery of safety and loss prevention communications



Qualifications:

 Bachelor’s degree from a four-year college or university and a minimum of seven (7) years of related experience and/or training; OR equivalent combination of education and/or experience

 Knowledge of general business practices including accounting, human resources and client relations

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