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Technical Writer

ProTask Inc, PENSACOLA florida

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Pensacola, FL

Technical Writer

Serves in the capacity of a front-end content curator to review and categorize existing policy and procedural content in preparation for a large scale revision. Depending on completion of the curator workstream, may aid in editing and streamlining existing content to further prepare material to migrate to new style, formatting, and taxonomy standards and/or documenting new internal standard operating procedures.


• Analyze current state policy and procedure online content for both Branch and Contact Center (~4500 active pages of content, not including digital assets)

• Categorize and sort content based on established project parameters

• Collaborate with subject matter experts, technical writing peers, business unit managers, stakeholders, and project managers

• Use advanced technical writing knowledge to write policies, procedures, and documents

• Take large amounts of written information and reorganize and simplify it into brief, easy to navigate content

• Proofread, edit, and format submitted documentation to ensure formatting and style consistency, correct grammar and spelling as well as conformity to regulatory and business requirements

Key Qualifications

• Effective verbal and written communication

• Advanced technical writing skills, including editing and proofreading

• Possess knowledge of content management systems and technical writing best practices

• Advanced critical thinking and problem solving skills

• Ability to understand and interpret policy, procedure, and compliance requirements

• Experience in research and analysis

• Well-organized, able to meet deadlines and independently prioritize tasks

• Ability to achieve accurate and precise results with minimal oversight

Education and Experience

  • 2+ years’ experience in technical or professional writing or Bachelor’s degree in communications focused field. Project management experience preferred.
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