Jobs related to "Manager of Mentor/Student Services"

Manager of Mentor/Student Services

Give Something Back, LOCKPORT illinois

This job is no longer available.


The Manager of Mentor/Student Services (The Manager) leads the overall operation and implementation of mentor and student programs for Give Something Back in the Midwest. The Manager will be the primary professional to recruit and service mentors for Give Back. Direction and planning for the maintenance of the mentor program will stem from The Manager. The Manager will create documents to support all mentor obtainment/retainment efforts as well as manage the process of group mentoring (leading small groups of students with an agenda driven topic.) The Manager will need to be able to guide and mentor students from differing backgrounds, including but not limited to, students who are in foster care, have a parent that is/was incarcerated and/or is or has been homeless. The Manager will support student activities through the creation and administration of events in conjunction with college partners, high schools and community-based organizations. Because many mentor activities are already occurring, The Manager will be expected to communicate with all current employees about suggested adjustments to programming.  The Manager should be able to work on multiple projects simultaneously and be flexible as to shifting priorities.  


  • Coordinate and provide oversight for mentor program while providing timely updates and coordinated plans for all initiatives.
  • Manage and participate in the process of recruiting, training, maintaining the mentor program along with student events in conjunction with the Program Manager.
  • Develop positive relationships and share information with Give Something Back employees, especially Program Director (Kansas), Assistant Program Director (Kansas), Program Manager (Illinois), Assistant Director Technology and Programs (Illinois), Deputy Director (Midwest) and Executive Director (Midwest.)
  • The Manager is responsible for the overall mentor experience with Give Back, Midwest.
  • Manage, implement and track mentor/student data as it relates to the mentor program in the database (SalesForce.)
  • Oversee mentor services staff and mentor volunteers.
  • Responsible for working directly with the Assistant Manager of Programs and Technology to properly enter, store and maintain all data.
  • Develop and maintain relationships with appropriate university partners, high schools, community based organizations, businesses or other entities with the purpose of advancing the mentor/student service areas.
  • Develop and maintain standardized forms/manuals with the purpose of developing replicable templates nationwide.
  • Communicate mentor activity to all Give Back offices.
  • The Manager is expected to be aware of industry best practices and have the ability to adapt appropriate concepts to the Give Back program.

Create and maintain Give Back Mentor brand. Determine Give Back mentor program personality (end goal, processes and differentiators.)


  • Provide weekly updates to illustrate all activities and provide background when necessary.
  • Communicate with and monitor industry leaders/standards. The Manager should actively seek industry leaders to remain current with best practices.
  • Actively seek partnerships that benefit Give Back with the mentoring program.
  • Create and express clear goals for mentor managers to follow.
  • Lead small group mentoring sessions. This process would include coordinating the technology, agenda and overall content plan for each class in high school for 1 full year in advance.
  • Thoughtfully assess what training is needed to best facilitate mentor/student connectivity. Once a training assessment is complete, facilitate the creation of presentations and all complimentary materials to support its success (including booklets, manuals and other handouts.)
  • Facilitate regular communication to mentors and internal staff, to support the mentor experience. This communication may include regular reports, detailing mentor activities.
  • Create and maintain mentor training curriculum.
  • Create and maintain mentor onboarding process from recruitment to exit.
  • Communicate with mentor managers across the organization.
  • Use available data (attendance, communication with mentees, qualitative comments) to measure effectiveness in the mentor/mentee relationship.
  • Investigate measurables that determine effective/optimal partnerships with community based organizations.
  • The Manager should be prepared to find and use consistent tools to survey mentors and students to collect data on effectiveness. Based on data collected through measurements, the Manager should be prepared to take measurable action to address any needs that may exist.
  • In coordination with regional offices, review and modify student event offerings for college preparedness as well as personal and emotional well-being.
  • Through the use of internal and external experts, prepare training for mentors that can be utilized by regional offices.
  • As a key office professional, be able to present the Give Back program to various audiences.
  • Be flexible and respond to shifting needs in the greater office regardless of the duty.

Key Attributes

  • Behaves Ethically: Understands ethical behavior and ensures that their behavior is consistent with these standards and aligns with the values of the organization.
  • Builds Relationships: Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicates Effectively: Speaks, listens and writes in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develops new and unique ways to improve operations of the organization and to create new opportunities with college/civic/local partners.
  • Focuses on Client Needs: Anticipates, understands and responds to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Fosters Teamwork: Works cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness. Must be able to implement projects independently (from planning to execution) regardless of the tasks involved.
  • Leads: Positively influences others to achieve results that are in the best interest of the organization.
  • Makes Decisions: Assesses situations to determine the importance, urgency and risks while making clear decisions.
  • Organizes: Sets priorities, develops a work schedule, monitors progress towards goals and tracks details, data, information and activities.


Bachelors’ degree required in appropriate area. Previous mentor management or social work experience preferred.

Knowledge, skills and abilities

The ideal candidate has experience with creating plans and is familiar with working with educational partners (university or high schools.) Candidate should have a valid driver’s license and ability to travel as needed.

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