Night Concierge


JOB DESCRIPTION JobTitle:Concierge, Night Shift Supervisor:Executive Director or Business Office Manager FLSAStatus:Hourly, non-exempt DateApproved:August 2019 OVERALL JOB PURPOSE Staffs reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other work as assigned. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS Must be 18 years of ageAbility to work with little supervision and maintain a high level of performance and customer serviceDemonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests and staff.Meet state related requirements (if applicable to position)Ability to work in a team setting and be a team playerMaintain a positive, respectful, and professional approach with coworkers and residents.Ability to keep all business and operations information confidentialPossess organizational skills and ability to problem solvePossess excellent customer service and public relations skillsAbility to work under time constraints and meet department deadlines while adhering to policies, procedures, and standardsAbility to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of timeExperience in computer use and relevant software applications are preferred ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Complete routine housekeeping duties including but not limited to the following; emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms.Staffs reception desk during assigned periodRepresents the Community to coworkers, residents, and visitors in professional, courteous, friendly mannerGraciously greets all residents and visitors and politely assists them as necessaryPerforms clerical duties as directedMaintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist logMaintain a clean and safe workspace, community entrance, lobby, and hydration stationPromptly answers telephone, directing incoming communications to appropriate personMonitors fax machine, directing incoming communications to appropriate personPerforms frequent security checks to ensure safety of the Community and its residents.Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance.Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant ManagerPerforms simple, routine maintenance of office equipmentPerform coffee service at dinnertime, if neededAssist the kitchen staff with shutting down kitchen after meal time by closing and locking the doors and windows and turning off the lights.Print and fold the weekly menu and monthly calendar and fold dining napkinsPerforms housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfacesPerform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper.Performs other duties as assigned by Supervisor OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or othersMeet the assigned work requirements of the job. Regular attendance is required.Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitudeRepresent the Community in a professional, courteous, and friendly mannerAdhere to dress / appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.Adhere to company policies, procedures, and standards.Promote resident advocacy and demonstrate excellent customer service at all timesMaintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed) PHYSICAL REQUIREMENTS PhysicalDemands andWork Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20%or less 20%to 40% 40%to 60% 60%to 80% 80%to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weightor Exerts Force 20%or less 20%to 40% 40%to 60% 60%to 80% 80%to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds Up to 100 pounds More than 100 pounds TheCommunity reserves the right to revise the duties set forth in this job description at its discretion.

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