Associate, Hospitality Customer Experience

RH, Corte Madera California

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Hospitality Customer Experience Associate, you are responsible for providing and delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” You will have a passion for service and hospitality You will work in collaboration with cross-functional partners and leaders to ensure the customer’s needs are not only met but also exceeded. You are expected to be an innovator with an entrepreneurial spirit and a passion for building and maintaining relationships. RESPONSIBILITIES - Live Our Values: People, Quality, Service and Innovation - Provide a luxury experience for the RH customer - Engage with the customer to identify their needs, book reservations and answer general questions, deliver unparalleled service and exceed their expectations - Represent the RH lifestyle brand through communication, personal appearance and professionalism - Work in close partnership with the Hospitality Team to exceed the guests expectations - Build brand loyalty and revenue by being well versed in RH Hospitaity locations, menus and experience expectations REQUIREMENTS - Customer Service Experience - High-end furniture and luxury retail preferred - Passion for Interior Design - Must possess poise and confidence to interact with high-end customers while maintaining confidentiality - Ability to recognize and respond to multiple priorities - Strong organizational and time management skills - Strong verbal and written communication skills - Commitment to quality, detail focused on all levels - Delivery of first-class service to our associates and our customers - Resourceful, creative problem solver - People and relationship driven - Strong technical aptitude and comfort navigating across multiple systems - Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications - Team player with a positive attitude - Driven to exceed goals and customer expectations - Open to learning and developing new skills and processes - Ability to work a flexible schedule including some weekends, evenings, or key volume dates - Report into a Gallery a few times/month for continuous product and service education - Proficiency with Mac and PC applications - Ability to be productive working remotely - Ability to travel to the nearest gallery as needed

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