Home Health Scheduler
Aveanna Healthcare, Worcester Massachusetts
Client Services Supervisor
Reports to: Location Director
The Client Services Supervisor position serves as a consultant to both management and employees on clinical and nursing related issues. The successful Client Services Supervisor acts as a resource and advisor to employees and managers. The role listens, advises, and reports on nursing issues to the Location Director. Communicating needs proactively to the team, the Client Services Supervisor works with the Leadership Team to develop and champion integrated solutions. The position formulates partnerships across shared services to deliver value-added service to management and employees that reflects the business objectives of the organization.
Manages the staffing needs of the client as ordered by the physician
Maintains accurate system for tracking staff availability and staffing assignments
Creates, updates and distributes client schedules in a timely manner
Works with field staff to accommodate the best staffing match for the client
Maintains accurate client and employee information including demographics and preferences
Collaborates with the Clinical Care Manager to addresses employee call-outs, tardiness and other personnel issues
Builds strong relationships with staff.
Communicates staffing needs to the Director .
Participates in the on-boarding process as appropriate.
Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
Assists with human resources, payroll and other administrative duties as assigned
Demonstrates knowledge and adherence to Aveanna policies and procedures
Utilizes reports and collaborates with the Clinical Care Manager to ensure that field staff is appropriately credentialed
Performs other duties as assigned by the supervisor
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position regularly requires long hours and occasional weekend work as job duties demand
Required Education and Experience
One or two years in recruiting or scheduling capacity
One year of home care experience highly preferred
Valid Driver's License and Acceptable Motor Vehicle Record (MVR)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.