Home Health Scheduler

Aveanna Healthcare, Worcester Massachusetts

Client Services Supervisor

Reports to: Location Director

The Client Services Supervisor position serves as a consultant to both management and employees on clinical and nursing related issues. The successful Client Services Supervisor acts as a resource and advisor to employees and managers. The role listens, advises, and reports on nursing issues to the Location Director. Communicating needs proactively to the team, the Client Services Supervisor works with the Leadership Team to develop and champion integrated solutions. The position formulates partnerships across shared services to deliver value-added service to management and employees that reflects the business objectives of the organization.

Essential Functions


Manages the staffing needs of the client as ordered by the physician

Maintains accurate system for tracking staff availability and staffing assignments

Creates, updates and distributes client schedules in a timely manner

Works with field staff to accommodate the best staffing match for the client

Maintains accurate client and employee information including demographics and preferences

Collaborates with the Clinical Care Manager to addresses employee call-outs, tardiness and other personnel issues

Builds strong relationships with staff.

Communicates staffing needs to the Director .

Participates in the on-boarding process as appropriate.

Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines

Assists with human resources, payroll and other administrative duties as assigned

Demonstrates knowledge and adherence to Aveanna policies and procedures

Utilizes reports and collaborates with the Clinical Care Manager to ensure that field staff is appropriately credentialed

Performs other duties as assigned by the supervisor


Business Acumen



Ethical Practice

Cultural Awareness

Relationship Management

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position regularly requires long hours and occasional weekend work as job duties demand

Required Education and Experience

One or two years in recruiting or scheduling capacity

One year of home care experience highly preferred

Valid Driver's License and Acceptable Motor Vehicle Record (MVR)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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