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Claims Assistant

PhoenixChubb


Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
This position reports to a Supervisor in the Claim Services department.  The department provides critical operations support to Claim Examiners within the Western Claim Service Center.  The responsibilities will include, but not be limited to:  
  • Responsible for communication and collaboration with examiners to provide claims support during the claim file process.  
  • Research, obtain and document claim information to ensure the level of service provided to our customers meets/exceeds service level agreements.
  • Successfully navigate the Claim Workstation to answer customer inquiries and accurately document claim file facts and information.
  • Process financial transactions to include loss and expense payments, stop payments, and voids and re issued payments at the direction of Claims staff.
  • Manage claim file maintenance to include open and close of electronic and hard copy claim files.
  • Handle the transfer, split and or claim file audit pull slips, etc.
  • Electronically process, name & attach scanned documents to the paperless claim file  
  • Process letters, and any related claim forms, communications and or other correspondence
  • Create and maintain technical and productivity logs for the purpose of tracking department results
  • Effectively manage task assistant and workgroups within established service guidelines
  • Efficiently research claim issues to determine appropriate action
  • Recognize, prioritize and escalate severe claims according to escalation guidelines
  • Assist with special projects as required/requested
 
As needed:
  • Courteously and promptly answering calls received in the Western Claim Service Center from insured’s, claimants, agents and any other parties.
  • Gather the necessary information in a timely manner - accurately enter the first notice of loss information into our IRIS application.
  • Identify those claims that require immediate adjuster or supervisor attention
  • Respond to status and inquiry calls from customers regarding policy and coverage information within authority – appropriately transferring calls without inconveniencing the customer
  • Perform data entry of faxed and Agency eLoss claims, to include most lines of business and loss types, with minimal supervision
  • Ability to shift in high volume environment to assist other units who support Auto, Casualty, Property & Recovery Claims
 
The ideal candidate should possess: 
  • A customer service focus
  • Be self-motivated and driven to effectively prioritize, manage and process multiple work requests/task
  • Have strong time management skills
  • Solid verbal, written and grammar skills
  • Ability to analyze and provide solutions to solve claim support problems
  • Work well with others within a team environment
  • Prior knowledge of Claims Operations processes and Contact Center operations, theories and practices a plus
  • Knowledge of Outlook & Microsoft Office Suite, Word, Excel, PowerPoint, Adobe, theories and practices a plus         
  • Knowledge of Industry/support websites; Mitchell, ISO/NICB, PILR,  IAA, Copart, NMVTIS, Arbitration Forum, theories and practices a plus          
 
Education and Experience
  • High school diploma and or equivalent
At Chubb we are totally committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a  job without regard to race, sex, color, religion, age, national origin, pregnancy, sexual orientation, gender identity, genetic information, disability or other perceived differences that do not relate to ability, performance and contribution at work. If you require an accommodation during the hiring process or upon hire, please inform your Chubb Recruiter.
Qualified applicants with criminal histories are not automatically disqualified from employment.  Factors such as job-relatedness of the conviction, age and time of occurrence, and the seriousness and nature of the circumstances will be considered.
 

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