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Account Specialist

MinneapolisEmerson Electric Co


DescriptionPerforms a variety of accounts receivable functions.  Collections activity focused on a portfolio of strategic accounts having significant receivable exposure with complex issues.  Contacts internal and external customers to obtain needed information and /or documents. Works with minimal supervision. Responsibilities
  • Adheres to and supports company policies and procedures.
  • Reviews and monitors trade, strategic, project or local business partner accounts within an assigned portfolio.
  • Contacts customers regarding outstanding invoices, delinquent accounts, and the verification of customer data.
  • May research disputed delinquent account balances and recommend accounts that need escalated collection efforts with the goal of reducing past due dollars.
  • Negotiates with customers to obtain payment commitments, account payment plans or balance settlements within approved limits.
  • Uses multiple systems for customer contact regarding balances owed, tracking, information gathering, research and entering documentation of communication with customer.
  • Answers inquiries and resolves complex problems.
  • Provides exceptional customer service.
  • Actively participates and communicates in team based work group.
  • May prepare, control and distribute reports for internal and external reporting.
  • Researches and initiates accounts receivable transactions within approved authority levels.
  • Performs clerical duties related to accounts receivable/collections.
  • Routinely exercises limited independent judgment and discretion in handling various functional scenarios where the decision will have an impact on internal/external customers.
  • May provide division specific, system or software training for new hires.
  • Participates and/or leads continuous improvement activities.
  • May act as a mentor or liaison for other departmental employees.
  • May be responsible for publishing information or reports to departmental website or Sharepoint site.
  • May provide input and test data for system design and development.
  • May conduct meetings in the absence of the Collection Supervisor.
  • May assist in the integration of new businesses into Customer Financial Services.
  • Performs miscellaneous special tasks as required by supervisor or management.

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