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Senior Claims Support Specialist

PittsburghErie Insurance

Position Summary

Under minimal supervision, performs clerical and administrative activities. Also performs various systems-related tasks and trains users on ERIE systems.

Duties and Responsibilities

  • Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.
  • Performs administrative activities, such as developing and maintaining spreadsheets and reports. Enters and proofreads correspondence, forms and related materials and transcribes dictation and statements. Generates, sorts and distributes automated form letters.
  • Performs various system-related tasks and assists in resolving systems problems. Acts as a liaison to Home Office regarding systems issues. Trains users on ERIE systems.
  • Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquires with customer service as a priority.
  • Assists claims personnel with various activities, as required, including accessing and verifying Policyholder information, providing other information, completing paperwork and preparing file jackets and entering loss reports and/or claims information into the claims management system. Maintains diary systems of open claim files as required.
  • Enters/issues checks and related information, and completes daily balancing and batching activities as required.
  • Assists supervisor with answering processing questions, setting schedules and assigning work as required.
  • Completes special projects as required.
  • Trains/mentors less experienced staff as required. Substitutes, acts as a back-up and cross-trains for other field office positions as required.

  • Competencies

    Ability To Learn And Follow Procedures

    Ability To Maintain Composure

    Ability to Manage Complexity

    Detail Orientation

    Developing And Maintaining Relationships

    Encouraging the Motivation of Others

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Oral Communication

    Planning And Organizing

    Problem Analysis

    Service Orientation

    Time Management


    Minimum Required Education Equivalents Bachelor's degree in business or related field; or Associate's degree in business or related field and two years clerical or office experience; or High School Diploma or GED and four years clerical or office experience, required. Demonstrated ability to type a minimum of 45 words per minute and 100 net data entry keystrokes per minute preferred. Completion of LOMA Select tests required. Passing score on LOMA Select tests required. Working knowledge of word processing and spreadsheet software required. Experience in the insurance industry preferred. Completion or active pursuit of Program in General Insurance (INS 21, 22,23) and Program in Supervisory Management 18 and 19 preferred. Valid driver's license preferred.

    Physical Requirements

    Lifting 0-20 lbs; Frequent (50-80%)

    Lifting 20-50 lbs; Occasional (<20>
    Lifting Over 50 lbs; Occasional (<20>
    Driving; Rarely

    Pushing/Pulling; Frequent (50-80%)

    Manual Keying/Data Entry; Frequent (50-80%)

    Climbing; Rarely

    Nearest Major Market: Pittsburgh
    Job Segment: Claims, Insurance

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