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Project Manager

Los AngelesKrolLDiscovery

KrolLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Project Manager. The Project Manager is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.

As such, Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the work flow system in preparation of client delivery. Further, the PM is responsible for tracking progress internally to ensure timelines are satisfied.

Project Managers are responsible for managing the client's expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.

  • Consult with and advise Clients through the scope of their case regarding e-discovery workflows, project planning, database setup, etc. consistent with industry best practices and standards
  • Proactively plan the workflow/requirements of each project with the client to ensure that the client's expectations are fully understood and achieved
  • Gather requirements from the client and passing the same on to Operations via a work order
  • Manage the client's expectations by providing routine detailed status updates and reporting
  • Consistently delivers proactive communication with clients and serve as point of escalation when client issues arise.
  • Submitting the requirements into the work flow system
  • Tracking progress internally to ensure timelines and budget management are satisfied
  • Serve as client advocate to champion the client's needs internally to ensure the client's deadlines, project scope and expectations are understood
  • Provide updates on progress regularly as deemed appropriate during the client kick off meeting
  • Identify, address and document new internal processes to gain efficiencies or better client effectiveness
  • Communicate work instructions and client requirements in a clear and concise manner internally to Operations
  • Provide guidance, instruction and work direction for active projects to Operations as needed
  • Demonstrate and present KrolLDiscovery solutions to existing and prospective clients
  • On-site client visits as required
  • Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.
  • Obtain a working knowledge of the companies hosted review products
  • Drives overall client satisfaction through effective coordination and communication of client deliverables
  • Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise
KrolLDiscovery Offers:
  • A friendly and welcoming team-oriented environment
  • Opportunities for career advancement and growth
  • Business casual dress
  • Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long Term Disability
  • Paid Time Off
  • 401(k) retirement savings plan with company match

  • Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point
  • Candidate must have a deep understanding of eDiscovery and the litigation support industry
  • Demonstrated success in the management of multiple simultaneous projects.
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
  • Problem-solving, analytical, and organization skills
  • Excellent written and oral communication skills
  • 2 years minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor
  • Must be able to work independently and as part of a team
  • A solid understanding of database design and management, data processing activities and legal document review requirements
  • Bachelor's Degree preferred; High School Diploma (or equivalent) required

Who We Are

KrolLDiscovery is a leader in eDiscovery management solutions, providing end-to-end legal and technology consulting services to AmLaw 200 law firms, Fortune 500 corporations, and government agencies. Established in 2005 and headquartered in McLean, VA, KrolLDiscovery built its reputation as a leader in eDiscovery and customer satisfaction with a culture of client first and success through teamwork and humility. The company has 43 offices in 19 countries, 12 data centers and 14 data recovery labs around the globe.

KrolLDiscovery is one of the fastest growing companies in North America as recognized by both Inc. Magazine (Inc. 5000™) and Deloitte (Deloitte Technology Fast 500™), and our President, Chris Weiler, is an Ernst & Young Entrepreneur of the Year™ 2014 Award Winner. KrolLDiscovery is an Orange-level Relativity Best in Service Partner and its data centers are ISO/IEC 27001-certified as well as HIPAA, GLB and EU Privacy Shield compliant.

This job description is to be used as a guide for accomplishing company and department objectives and is not intended, and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

KrolLDiscovery is an Equal Opportunity Employer -Minorities/Women/Veterans/Disabled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or veteran status.

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