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Sales Supervisor, Home Theatre

LubbockBest Buy

What does a Sales Supervisor do?
The Sales Supervisor ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will play a vital role in leading a Best Buy Department to elevate sales performance by sustaining positive customer and employee interactions.

You will support the direction of the Assistant Store Manager - Sales in implementing sales action plans, monitoring business results, and driving execution of sales strategies.

As the Sales Supervisor you will:
  • Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
  • Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
  • Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
  • Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.
  • Motivate, coach, recognize, and performance manage employees to reach their full potential.
  • Resolve complex customer issues.

What are the Professional Requirements of a Sales Supervisor?
Basic Qualifications
  • High school diploma or equivalent
  • 1 year leadership experience inclusive of coaching and recognition
  • 1 year sales or customer service experience
  • 1 year managing or analyzing a departmental labor or revenue budget
Preferred Qualifications
  • Associate degree or higher in business or related field
  • 1+ years retail experience
  • 1+ years consumer electronics experience
  • Prior experience successfully selling complete solutions to retail customers
  • Experience providing sales training
  • Previous leadership / supervisory experience (including providing daily work direction, scheduling of tasks, and performance management)

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