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Patient Services Float (PART-TIME)

SacramentoSacramento Native American Health Center

Duties & Responsibilities: Answers phones. Makes appointments when necessary. Verifies insurance and/or payment method for appropriate department. Directs, refers, and transfers incoming calls appropriately. Takes and delivers messages as needed. Responsible for appointment scheduling using approved template and guidelines. Conduct patient screening for Standby eligibility using the current medical and dental criteria. Conducts reminder calls and screens insurance eligibility the day prior to the appointment. Appropriately notifies patients of any eligibility conflicts. Educates and reminds all patients (new and established) about appointment policies when appointments are made in person and on the telephone. Calls and documents no shows daily. Maintains clinical schedule and ensures all patients are checked in, "no showed", or cancelled in a timely manner. Responsible for screening and collection of current billing coverage information. Collects and records patient payments for services rendered daily. Drops all payments, deposit sheets, and POS transaction report to safe daily. Calls patients with outstanding balances/payments due as requested by department supervisor. Reconciles daily cash drawer and patient payments for Patient Financial Services management. Responsible for ensuring all the information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing and verifying any paper documents to make sure that all forms are completed, identified, signed and corrected. Responsible for EHR required data entry before any patient can be seen by any provider, must be able to complete this task efficiently and effectively. Responsible for maintenance and upkeep of the electronic records database. Must be keenly aware of EHR software usage requirements, this requires a high level of problem solving skills and abilities. Responsible for the security of electronic database, and for reviewing and submitting electronic data that may give insight into patterns of disease and treatment outcomes when requested. Uses Federal Poverty Guideline as a screening tool to determine sliding scale assignment of uninsured, or under insured patients. Verifies eligibility with Managed Care, Medi-Cal, private insurance, and determines appropriate co-payment (s). Assists patients with health insurance information such as Medi-Cal, Medicare, Healthy Families, CAIR and GMC (Geographic Managed Care) programs. Refers to Care Coordinator when necessary. Verifies patients have updated their patient consents and demographic information within the last 12 months, and schedules annual update when necessary with Member Services. Completes daily corrections as requested by department manager. Maintains the upmost confidentiality and adheres to Health Information Portability and Accountability Act (HIPAA) laws in handling all medical, dental and behavioral health patient information. Any additional duties as requested by department directors and the Patient Financial Services Manager.

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