MOSCOW - MOSCOW FOOD CO-OP
Purpose Run the cash register, serve customers, and present a positive image of the Co-op. Status: Orange, Hourly Essential Functions Cashier Operate cash register quickly and efficiently Morning and nighttime money counts Maintain day sheet Sign up new owners Keep cash register area clean and supplies well stocked Fill out special orders for customers Help out in store when not needed as a cashier Entries on register and on day sheet are accurate. Written explanations on day sheet where necessary Good, ever growing knowledge of store product Cleans and tidies register area each shift Completes chores Understands intercom system. Calls for back up in a timely fashion. Understands hold, and voice mail When 1st cashier, always looks attentive and friendly. Greets customers. Cleans and tidies register area. Sorts out paper and plastic bags. Organizes baskets. No reading at the register. Use stool only with permission. When 2nd or 3rd cashier, if not needed at the register, brings in carts, offers customers help, fronts, cleans. Offers help to grocery and haba depts. Helps with freight on freight days. Complete PCI training on annual, as requested by management Stays at the register until the next scheduled cashier arrives. If this person is late, informs a manager, but does not leave the register. There must be 2 or 3 cashiers available at all times. Works with volunteers, keeps them on task and informed Co-op Performance Standards Customer Service Demonstrate excellent customer skills, both internally and externally. Make yourself available to customers; greet each customer promptly. Handle customer complaints and questions courteously. Coordinate with all supervisors and leads to address customer concerns, questions or thoughts i.e., refunds, oops coupons, angry customers, broken machinery etc. Help customers in all ways possible. Promote membership and cooperatives to all customers Offer tastes, samples, suggestions for purchase and ways to prepare food. Eye contact, focus, friendly greeting, remember names, courteous (10-4 rule) Communication Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment. Answer and route phone calls according to Moscow Food Co-op procedures. Keep a working phone and personal email address for necessary communication from the Co-op. Report customer suggestions, comments, and complaints to the Front End Manager Reads log books. Passes on new information to next shift through log book. Uses log book appropriately. Reads cashier newsletter. Other Duties On time for shifts. Cashiers need to be at the store 5 to 10 minutes before their shift starts, so they can be on time at the register Take breaks according to department and store policy. Maintain accurate use of the time system. Carry out established opening and closing procedures. Complete Co-op-wide trainings as required. Attend all inventories, dept. meetings, and all-staff meetings. Participate in department and store-wide initiatives such as Open Book Management, P6, and others as they occur. Offer suggestions and information about products, including P6. Ensure a safe working environment for all staff and customers. Vacations Gives manager plenty of warning of intended time off Arranges subs. Posts sub cards on board Willingness to sub for others
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