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Senior Director, Insurance and Risk

LisleNational Express Corporation

Safety, Customers, People, Community & Excellence

A leading provider of student transportation, National Express LLC (NELLC) is the North American subsidiary of National Express Group, one of the premier transportation firms in the United Kingdom. NELLC operates 250 branches in North America, employs 30,000 individuals and has revenues of $1.2B. National Express consists of Durham School Services, Septran, Petermann Bus, The Provider, Safeway, Smith Bus and TransExpress in the Unites States and Stock Transportation in Canada. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking an experienced, highly-qualified Senior Director, Insurance & Risk to work from our corporate headquarters in Lisle, IL.

The Senior Director, Insurance & Risk will be responsible for three main functions: a) insurance placement and coverage evaluation; b) claim management and c) field and corporate support. This position will report to the General Counsel.


Insurance Placement and Coverage
  • Engage with Insurance broker and UK based parent company to evaluate insurance coverage requirements specific to North American Operations. Candidate will work close with broker to evaluate how best to meet coverage requirements through a combination of local and global insurance programs
  • Assist in annual insurance renewal by providing specific underwriting data and support to facilitate smooth renewal process for field locations and customers
  • Assist in annual and random audits conducted by insurance carriers
  • Engage with broker and parent company to facilitate changing insurance requirements (adding/deleting coverage) based on operational needs of business
  • Assist M&A attorney on Mergers and Acquisition to evaluate target company's insurance program and risk portfolio and devise strategy for integration of target company into main insurance program or sustain and manage target company's program on short term or long term basis
  • Work with NELLC finance department to provide financial information and actuarial data to ensure proper accrual for loss development of retained/self-insured losses
  • Candidate will have responsibility to coordinate issuance of insurance certificates/proof of insurance/insurance cards to field and customers for Property and Casualty Programs
  • Provide guidance and support to legal department, field and customer on the structure of the insurance program and what coverage(s) it provides. Work with field and customer to assure that the customer's insurance needs are being addressed within existing program and provide guidance for purchase of additional coverage on an as needed basis
  • Responsibility for overseeing all invoicing of insurance premiums and associated fees

Claim Management
  • Responsibility for management, oversight and development of strategy for a diverse portfolio of over 200 lawsuits, 800 BI claims and 900 workers' compensation matters in 38 states and 4 Canadian Provinces
  • Manage in-house claims department and third party claim administrator (approximately 15 offices and over 40 adjustors) to ensure prompt and cost effective claim resolution. Candidate will be responsible for developing reporting and investigating protocols that make best use of internal and external resources
  • Deliver key presentations to senior leadership
  • Monthly report to senior management on significant claim activity
  • Work closely with UK based Group Director of Insurance and Risk to develop/implement strategy for management of claims program, enhanced reporting and analytics
  • Work with functional areas to identify and minimize claims losses. Develop and implement claims management programs and initiatives to manage loss portfolio associated with safety, workers' compensation, general, auto and property liability
  • Assist in development and implementation of benchmarking tools designed to measure and report on the overall cost of risk, effectiveness of safety programs, benefits of proposed safety and risk initiatives as well as compliance with other legislation such as OSHA, DOT and SOX

Field and Corporate Support
  • Manage staff hiring; determine training needs and arrange/provide required training; communicate performance expectations; monitor and evaluate performance; approve time off; recommend compensation and manage disciplinary issues
  • Serve as key member of Workers' Compensation Task Force and other group/committees/task forces
  • Develop and track key metrics for internal benchmarking and KPI. Develop predictive analytics to drive reduction in exposure
  • Assist in identification and implementation of appropriate risk mitigation strategies (safety initiatives, loss prevention, etc.)
  • Provide support to various functional areas throughout the Company to include Safety. Maintenance, HR, Operations, Corporate Communications and Finance
  • Complete due diligence related to insurance and risk for new business RFP's and acquisition due diligence
  • Deliver key presentations to senior leadership
  • BA/BS degree or equivalent required: CPA, JD or Degree in Risk Management preferred
  • 10 or more years of Risk Management Experience
  • Proven Supervisory Experience
  • Candidate should have a strong background in the management of Workers' Compensation and Casualty claims in multiple jurisdictions in the US. Canadian experience preferred, but not required
  • Involvement in managing/coordinating crisis management programs
  • Experience with large fleets
  • Strong understanding of insurance markets
  • Financially literate, preferably including actuarial techniques
  • Proven analytics background/skills a plus
  • Thorough understanding of business operations and potential risks; experience in the transportation industry is a plus
  • Excellent verbal and written communication skills with strong negotiation skills
  • Commitment to providing excellent customer service to both internal and external clients
  • Working knowledge of Microsoft Office Suite (Outlook, Work, Excel, PowerPoint and Access)
  • Strong Analytical and decision-making abilities
  • Accuracy and attention to detail
  • Ability to travel throughout North America
  • Ability to quickly adapt and develop solutions to meet continually evolving business strategy

National Express LLC is an Equal Opportunity Employer.

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Company name is ; National Express LLC

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