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Charter Coordinator

BurnsvilleNational Express Corporation

Getting students to school safely, on time and ready to learn.

Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Charter Coordinator (Field Trip Coordinator) for our Customer Service Center (CSC) in Burnsville, MN.

  • Take field trip or Charter business orders through the electronic mail system or over the phone
  • Provide accurate pricing information to customers
  • Enter and record trips into company's proprietary data base system
  • Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
  • Generate trip reports as needed for CSC management or others
  • Communicate with customers, invoice trips and track payments
  • Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
  • Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
  • Encourage compliance with company policies and procedures
  • Act as PM Dispatcher as needed
  • Perform various administrative tasks

Company name is: Durham School Services
  • High school Diploma or equivalent required; completion of college level courses preferred
  • 3-5 years' experience in customer service environment preferred
  • Strong customer service skills required
  • Solid data entry skills required
  • Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
  • One or more years of driving experience on field trips preferred
  • Ability to acquire CDL and perform as a cover driver
  • Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
  • Highly organized and able to work with minimal supervision

Durham School Services is an Equal Opportunity Employer.

For more information please visit or .

Key Words : Charter Coordinator, Field Trip Coordinator, Transportation Coordinator, Trip Scheduler, Trip Planner, Scheduler, Field Trip, Field Trips, Charter, Charters, Bus, Buses, School Bus, School Buses, Charter Bus, Charter Buses, Pupil, Student, Students, Passenger, Passengers, Logistics, Transportation, Special Needs Transportation

Company name is: Durham School Services

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