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Customer Service Leader

FredericksburgRoyal Farms



Job purpose

The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate is someone who creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities
  • Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
  • Ensure the proper execution of assigned food service programs and procedures
  • Support and follow all safety and security initiatives
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
  • Ensure the proper execution of all Royal Farms marketing programs
  • Operate the point of sale (POS) and maintain proper cash controls
  • Provide leadership to their retail team members that ensures a pleasant Customer service experience
  • Adhere to company policy for checking in external and internal vendors
  • Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment
  • Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)
  • Complete other tasks as assigned

The ideal candidate for the Customer Service Leader position must be at least 18 years old and will:
  • Have consistently demonstrated strong leadership skills
  • Understand that their success depends on their team's success, aspiring to make the people around them better than they currently are
  • Possess strong written, verbal, and interpersonal communication skills
  • Possess strong supervisory and organizational skills
  • Have at least 1 year food service/retail management experience.
  • Have earned a high school diploma or GED
  • Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
  • Must be available to work all shifts, weekends, and holidays based on business needs.
  • B e ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
  • Be able to lift and carry 50 lbs
  • Be able to lift, bend, and stand as many as eight hours per day

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