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Human Resources Operations Supervisor


Careers that Change Lives: 
In this role, you will provide supervision and problem resolution for the day to day activities of the AskHR Call Center with responsibility for global support for HR processes and technology. You will coach and manage team members and work assignments to meet quality, performance and service goals. Leads projects to represent AskHR operations and works to align practices both globally and regionally.

A Day in the Life:
• Supervise and maintain a qualified staff, managing and balancing resources to ensure service level agreements are met and work is completed accurately.
• Preparing and directing schedules, monitoring attendance of staff, scheduling breaks and shifts as necessary. 
• Develop a training plan, coordinate and provide tools and resources for new and existing team members to ensure high quality results in a timely manner.
• Make staffing decisions; including interviewing and hiring the most qualified people, according to Medtronic’s standards around diversity, core behaviors and the requirements of the role. 
• Set objectives and conduct performance reviews. Provide coaching, development and engagement strategy.
• Develop strategies and monitor, measure, and ensure adherence to service levels agreements and quality standards.

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