Dispatch Service Representative I or II
Estes Services, Atlanta Georgia
ApplyDescriptionResponsibilities include the following (other duties may be assigned as needed):* Using proper telephone etiquette and techniques to answer technician calls in a timely, polite and professional manner* Ensure a high degree of accuracy while processing customer and technician requests* Proper booking of technicians and installers within Estes Services scheduling system* Assist CSRs, other dispatchers, technicians and management with scheduling of technicians and installers* Efficiently and professionally respond quickly to customer problems and provide solutions* Utilizes established service agreements and guidelines for scheduling* Maximize scheduling of technicians to ensure we have opportunities to service problem calls and fulfill service agreement obligations effectively* Follows established dispatching guidelines. Seek assistance from management or higher level dispatchers when needed.* Initiate outbound calls to fill-up technician schedules or confirm customer availabilityRequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Requirements/Education:* Applicants must have at least a High School Diploma or GED* 0 - 2 years Customer Service Representative or equivalent experience* 2 - 5 years Customer Service Representative or equivalent experience* Some college is preferredTechnical Competencies:* Phone system operation* Basic operating system proficiency* General company knowledge* Proficient at providing solutions and recommendations* Excellent typing skills* Basic scheduling, HVAC, plumbing, and electrical knowledgeCompetencies Required:* Customer Focus* Action Oriented* Functional/Technical Skills* Listening* Integrity and TrustPhysical demand* Ability to sit and type at computer station for long periods of time* Ability to operate/use call center style telephone and headset* Ability to lift up to 10 lbs.* Must be able to execute all of the above functions and meet all of the above demands safely, posing no threat to themselves or those around them while doing so, and must willingly comply with applicable safety regulations in the completion of all work.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All Estes Services employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.