Frontline Technologies Inc., Malvern Pennsylvania
OverviewFrontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners. Frontline is dedicated to driving engagement across K-12 school systems and supporting the continuous improvement of employee effectiveness and efficiency with solutions for proactive recruiting and hiring, absence and time, professional growth, student information systems, special education and interventions, payroll, benefits and financial management.We are seeking a hands-on IT Manager for an exciting opportunity to support the internals teams at our growing company, in an evolving industry. The IT Manager will report to the Vice President of Cloud Engineering and will engage other stakeholders across the organization to support the internal IT function.ResponsibilitiesPrimary Responsibilities* Serve as senior technical leadership to the team of technicians* Assign & oversee work flow of systems administrators, technicians and interns* Develop KPI's and health metrics for support team* Maintain & report system performance statistics* Work with IT Manager to define team structure and overall operation* Manage corporate infrastructure and systems as well as business continuity systems* Maintain corporate applications/systems* Mitigate corporate service related issues* Perform routine audits of systems & software* Maintain cross-functionality work flow with Business Systems team* Engage vendors for technology initiatives as needed* Consistently maintain documentation of changes via Kb Articles, and ITSM Tool* Groom documentation created by team* Make recommendations to leadership on process or solution enhancement* Initiate projects with budget approval and see them through to completion* Plan and run technology related to large group and company meetings* Manage and enact new user onboarding process* Develop corporate on-call rotation as neededCompetencies* Self-motivated with keen attention to detail* Passionate about technology and finding new ways to do things* Experience running a technical support team* Willingness to be hands on and jump-in to help the team whenever needed* Strong project management experience and ability to drive to completion* Highly organized* Understanding of basic core networking/switching/wireless functions* Understanding of basic Active Directory services* Understanding of client-server OS relationships* Understanding of virtualization platforms* Experience with VOIP and cloud calling platforms* Experience with cloud computing applications and environments (AWS& Azure )* Experience with backup and recovery systems/solutions* Strong analytical and problem solving skills with a propensity to think outside the box* Ability to interpret and implement corporate policy without specific guidanceQualificationsQualifications* B.S. or Associates Degree in Information Systems, Computer Science or equivalent, or equivalent work experience* 10 years' experience working in a technical role* Proven management/team lead experience* Strong interpersonal skills* Must have high degree of personal integrity with the ability to maintain strict confidentiality and uphold, safeguard and promote the organization's values and philosophy* Ability to work without supervision on day to day basis* M&A experience a plus* Experience servicing teams in a SaaS org with understanding of the SDLC a plus* Travel will be required to support our multi-site orgWho we are:We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of "we" instead of "me." We believe in the philosophy of servant leadership and that it's all about putting others first. We also value the balance between family and work.Frontline Education Vision and Mission:Serving members of the education community with integrated solutions, insights and caring people to support them in their pursuit of excellence. Partnering with the education community to prepare students with the skills for tomorrow and a lifetime of learningOur company growth has created a promising environment for career advancement and rewarding challenges. We offer a competitive compensation package including a base salary, target bonus plan and stellar benefits including unlimited PTO.Frontline Education is an equal opportunity/affirmative action employer and all qualified applicates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.