Patient Access Representative Ambulatory - Float (3384)
UW Health Partners, Madison Wisconsin
Join the #1 hospital in Wisconsin!We are seeking a Patient Access Ambulatory Float to:Obtain and verify patient identity, demographic and registration information; effectively communicate the purpose for and the requirements of all required patient documents.Arrive patients: register scheduled and walk-in clinic outpatients and direct patients to scheduled care locations or clinic appointments.Education:Minimum - High School Diploma or EquivalentPreferred - Associate's Degree in Business, Finance. Health Information Management or related fieldWork Experience:Minimum - One (1) year of experience in a customer service related fieldPreferred - One (1) year of experience in a healthcare setting, call center, business, financial or insurance-related fieldRequired Skills, Knowledge, and Abilities:Ability to work in a busy, loud, and demanding environment.Must independently recognize and evaluate situations for the level of urgency.Experience in providing a high level of customer service.Strong emotional intelligence and empathy.Excellent written and oral communication skills.Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.Must be detail-oriented and accurate.Ability to multi-task and prioritize tasks.Displays an aptitude and willingness to learn new responsibilities.Willingly accepts feedback.Flexible and innovative.Ability to problem-solve and work independently.Displays a professional appearance.Dependable and reliable in achieving goals.Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.Familiarity with medical terminology and abbreviations.Physical Requirements:Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.Work Schedule:This is a full-time, 1.0 FTE position that will be scheduled to work a flexible schedule, typically Monday through Friday, 7:30 am - 4:00 pm at various locations, as needed. There will be 1-2 weekend shifts per month. Holidays and On-Call shifts are required (the amount varies as needed). Hours may vary based upon the operational needs of the department.UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.Learn more about this openingUW Medical Foundation benefitsUW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.