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Mgr. Technology Governance - MGT

WashingtonFederal Reserve Board

The Manager Technology Governance, provides oversight to the project management office, service management, and quality management across Technology Services. Effectively leads these governance activities to improve project management and all planning and reporting activities related to project management; develops and continuously improves an end-to-end quality management program for the branch, and oversees service management, including release and change management, to improve overall product and service delivery. The underlying IT complex, with highly visible, near 24x7 uptime enterprise resource planning (ERP) systems, software as a service (SaaS) applications, in-house developed applications, some of which contain sensitive PII and are relied on across the Board as systems of record. Effectively leads, manages, develops, and grows a highly engaged and high performing team of governance professionals. Builds and maintains strong relationships with Board and Federal Reserve System (FRS) business and technology partners by providing expert advice, guidance, and support to identify and resolve complex project challenges and to reduce risks for their effected business areas. Works effectively with procurement, legal, IT Security, and other leaders within the Board, FRS, and externally including software executives. Liaises with other divisions to facilitate the development of new products, integrations, procedures, policies, and reports related to ERP and SaaS operations. Excellent relationship management, strong collaboration, business acumen, political savvy, etc. Ensures that priorities and objectives of the section closely align with those of the branch, the division, and the Board. Embodies a strong customer service philosophy.

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