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Technology Learning and Support Analyst I (1.0 FTE)

DuluthEssentia Health


Find more than a job.  Find more in yourself.  Find your calling. 
Essentia Health seeks employees who embrace our commitment to patient-and family-centered care in communities both large and small.  We’re looking for people who are committed to making patients and their families feel known and understood.  People who understand what it means to be Here with you.  People who are willing to use their strengths to help others.  
Technology and Support Analyst presents technology learning systems ongoing educational programs to end users in varied learning environments to meet the needs of internal business clients/service lines. Assesses user needs through regular onsite visits to provide support and proactive service, escalates support needs as required. Works under direct supervision to effectively scope, plan for, and deliver on customer requests. Assists with duties relating assessment of workflow, implementation and training of lower complexity support and basic support/maintenance of end user tools for clinical applications. Provides support to users during technology learning programs to ensure successful competence; may conduct post implementation review of program. Requires a high level of interpersonal, communication, and change management skills to establish and maintain positive and productive working relationships. Is highly responsive to customers and shows an aptitude for the documentation of customer requirements. Able to understand and demonstrate adult education principles.

NOTE: THIS POSITION COULD BE A LEVEL I, II, OR III DEPENDING UPON EXPERIENCE.
  Essentia Health offers competitive salary and benefits that include medical, dental, life insurance, long term disability, flex spending accounts, retirement plans, paid time off, and continuing education including tuition reimbursement.
Our Values
Quality   Hospitality   Respect   Justice   Stewardship   Teamwork
Essentia Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, or protected Veteran Status.

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