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Clinical Specialist, MCS

New York CItyMedtronic

Position Summary 

The Clinical Specialist demonstrates quality in all actions; Manages the development, administration, and, distributor and customer education programs pertinent to Medtronic HeartWare’s products and technology.  Formulates and implements policies and procedures, and participates in all facets operational decision making pertaining to the programs of the organizational unit.   Trains and educates investigators/customers on proper use of Medtronic’s HeartWare Ventricular Assist Device (HVAD) product and technology. Works with surgeons, nurses, research coordinators, cardiologists and other hospital personnel to facilitate optimal outcomes during implant, post-operative care and long-term use of the HVAD system.  Supports Field Sales on providing the best possible outcomes and service for our customers. Works closely with Sales team and provides case support to wider team when required. Will partner with Chief Medical Officer on case analysis, trouble shooting and clinical trial support.  Collaborates with Marketing/Product Management, Engineering and Clinical Affairs on key projects and initiatives.  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.


Essential duties and responsibilities

  • Provides leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
  • Maintain contact with customers to evaluate their clinical and educational needs
  • Develop and execute clinical education programs designed to enhance user competencies
  • Cultivates close relationship with strategic business partners, including all training centers and opinion leaders
  • Provides new employee training on products, technology and materials
  • Assist in developing objectives, and programs for marketing and selling the Company’s products
  • Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
  • Plans, directs, and coordinates educational workshops, and other programs, events, and activities
  • Leads efforts to place speakers on podiums at key conferences
  • Represents HeartWare at conferences and symposiums
  • Responsible for initiating site contacts, providing technical and clinical support to customers
  • Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
  • Input to management any and all situations affecting clinical results and sales

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