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Patient Service Specialist - Full Time - Countryside, IL

CountrysideATI Holdings

Basic Summary of Position:

Individual is responsible for the clinical administrative
functions of patient intake, scheduling, and registration, and clinic based
activities required to ensure accurate billing and clean claims. Individual is
also responsible for assisting Licensed Clinical Staff in assisting patients,
maintaining overall cleanliness of the clinic, and ensuring clinic equipment is
in working order. Strong customer service and computer skills are necessary for
this role. The individual must communicate in a friendly and professional
manner with patients, clients, and ATI employees. Bilingual skills are
preferred in certain clinic locations.


Essential Functions:

1. Maintains a friendly and welcoming relationship with all
patients and clients, including among others, physicians, physician office
staff, attorneys and nurse case managers.

2. Clearly communicates with all ATI staff, including clinical and
corporate employees, in a friendly and

courteous manner.

3. Responsible for answering phones and greeting patients per
customer service guidelines.

4. Schedules new patients and collects all necessary information
in order to verify insurance with carrier and accurately and completely enters
patient information and demographics into computer system.

5. Submits patient insurance information to CIV in a timely
fashion to ensure benefits are verified before the patient's initial

6. Obtains and tracks all necessary authorizations and
pre-certifications as required by payors.

7. Provides patients with an explanation of their benefits and
thoroughly answers all questions.

8. Accurately completes all items on the Front Office Daily
Checklist in accordance with established timeframes.

9. Provides specified patient care activities under the on-site
supervision of a licensed clinician, unless otherwise prohibited by state

10. Utilizing the Clinic Checklist / Maintenance Log, completes
tasks of daily back office duties, weekly cleanings and monthly cleanings,
maintaining overall cleanliness and neatness of clinic. Turns in the
checklist/log at the end of the week for Clinic Director signature.

11. Utilizing the Risk Management Checklist completes daily tasks
of ensuring safety of the clinic and clinic machinery.

12. Completes review of clinic charges to ensure all required
information is present. Completes the coding edit process until all edits are
clear. Posts charges according to established timelines.

13. Accurately reports visits and referrals via InSync on a daily
basis in accordance with established


14. Works all assigned InSync queues on a daily basis to ensure
all errors are corrected and requests are responded to in a timely fashion.

15. Accurately processes patient payments through the online
payment application, forwards appropriate documentation to the CBO, and ensures
patients receive a receipt for their payment.

16. Tracks Medicare Plan of Care completion and ensures we obtain
physician signatures on all necessary documents.

17. Efficiently and accurately uses office equipment, including
fax machine, copier, scanner, and computer.

18. Prepares professional written and electronic correspondence to
individuals within and outside of ATI.

19. Provides on-site or remote support for other clinics as
requested by management.

20. Organizes supply closet and orders supplies as needed.

21. Accurately accounts for all hours worked.

22. The ability to maintain friendly, cordial relations with all
clients and employees; maintain a positive work atmosphere by acting and
communicating in a manner that results in a positive work relationship

with customers, co-workers and managers.

23. Ability to comply with ATI standards of operations

24. Ability to adhere to the Core Values of the Company


Additional essential duty based on needs of clinic:

1. Fluency (spoken and written) may be required based on the needs
of the specific clinic Non-Essential Functions:

1. Runs errands outside the clinic as requested by management.

2. Perform other duties as assigned by management

Supervisory Responsibilities:

No direct reports

Knowledge, Skills and Abilities:

Basic Requirements:


High school degree, or equivalent



  • Experience in a service based industry preferred

    Current License or Certification:


    Skills and Abilities:

  • Strong customer orientation;

  • Excellent interpersonal and communication (both oral and
    written) skills;

  • Strong team player; and

  • Commitment to company values.

  • Action oriented;

  • Approachability;

  • Career ambition;

  • Comfort around higher management;

  • Compassion;

  • Composure;

  • Conflict management;

  • Creativity;

  • Integrity and trust;

  • Priority setting;

  • Problem solving;

  • Time management;

  • Timely decision making;

  • The ability to organize and manage multiple priorities;

  • Ability to type 40 words per minute;

  • Bi-lingual skills will be preferred in certain clinic locations;


    Working Conditions:

    Travel Required: As requested to neighboring clinics

    Hours Required: As needed to complete the job responsibilities.
    Overtime to be approved by management.

    ATI is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply. It is the policy of ATI, as an equal opportunity employer, to attract and retain the best qualified individuals available, without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, age, disability or veteran status.

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