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Theatre/Food and Beverage Operations Manager, Lincoln Grand

LincolnThe Marcus Corporation


We make ordinary days extraordinary for our guests and your career could be extraordinary with Marcus Theatres.  We are looking for a dynamic Theatre/Food and Beverage Operations Manager for our Lincoln Grand Cinema in Lincoln, Nebraska.  The Marcus Lincoln Grand Cinema is a premiere entertainment destination featuring 14 auditoriums, one of which is an UltraScreen DLX® concept with a massive screen, Dolby® Atmos® sound and comfortable DreamLounger™ recliner seating. A Take Five® Lounge and a Zaffiro’s Express with its signature THINCREDIBLE® pizza and more, bring additional food and beverage options to the theatre.  The theatre is located in downtown Lincoln, within walking distance of the University of Nebraska.  We have 68 theatres in 8 states, where you can begin a career with limitless growth potential. 
 
Founded on November 1, 1935 with a single movie theatre in the small town of Ripon, Wisconsin, Ben Marcus began what has become an entertainment and lodging empire. Ben was said to have always hired the best people he could find, surrounding himself with experts – a practice the company continues to this day.
 
The importance of family has always played a vital role at the Marcus Corporation.  No matter what your last name, every associate of the Marcus Corporation is a part of the Marcus family, and we look forward to adding you to that list!  Marcus Theatres offers a comprehensive benefits package, and extraordinary extras, to keep our employees happy and healthy, both on and off the clock.
 
As a Theatre/Food and Beverage Operations Manager, you will strive to provide an extraordinary entertainment experience for our guests.  You will lead a staff of associates dedicated to providing guests with a fun and memorable entertainment experience. Manage, train, and develop Theatre and Food and Beverage associates to provide prestigious service resulting in high sales, profit, and returning guests in a fast-paced entertainment complex.
 
Maintain that cleanliness, quality, and service standards are followed and exceeded on a continual basis within the theatre, fast-paced lounge, quick-service restaurant, and/or full-service restaurant concept. Responsible for managing all associates as well as all aspects of operation of their theatre location with a goal of achieving revenue, sales/marketing, cost control, quality measurement, staffing, associate development, and guest satisfaction results.
 
Maintain budgetary guidelines by improving sales through service, up-selling, increasing return guests, keeping accurate records and inventories, and proper cash handling techniques that will minimize losses and shortages resulting in decreasing costs and increasing profitability.
 
Responsibilities: 
  1. Interview, select, train, supervise, counsel and discipline lounge/restaurant staff for the efficient operation of the outlet.  Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes.  Schedule and direct staff in their work assignment.
  2. Interact positively with customers promoting theatre facilities and services.  Resolve problems to the satisfaction of involved parties.  Organize special events in the lounge such as receptions.
  3. Move throughout facility and kitchen areas to visually monitor and take action to maintain that food quality and service standards are met.  Verify temperature, judge appearance and taste of products and check preparation methods to determine quality.  Give guidance toward improvement and make necessary adjustments for consistency.
  4. Maintain profitability of outlet to support theatre operations.  Control payroll and equipment costs.  Maintain par stock levels by calculating inventory, ordering and retrieving supplies.
  5. Utilize POS system to accurately charge customers, track revenue reports and maintain timeliness of food and beverage.  Input and retrieve data and change computer procedures using complex series of keypunches to program system.
  6. Implement and maintain theatre housekeeping, sanitation and cleanliness standards in all areas of the property.
  7. Establish and build positive relationships with other departments in theatre.
  8. Establish and build positive relationships with vendors.
  9. Track all menu abstracts.
  10. Track tip distribution.
  11. Maintain a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.
  12. Administer sales promotion programs and employee sales incentive programs.
  13. Know the competition and keep current with industry trends.
  14. Direct and coordinate the activities of all assigned personnel and departmental responsibilities in the restaurant.
  15. Provide the highest quality of food, beverage, and service related to the operation.
  16. Staffing of the restaurant and/or other food and beverage outlets, meeting departmental responsibilities.
  17. Maintain an appropriate level of community public affairs involvement.
  18. Implement and support theatre/restaurant/lounge policies and procedures.
  19. Assess and review the job performance of subordinates, and maintaining records of assigned employees according to policy.
  20. Daily tracking of emails, post shift, payroll and administrative duties.
  21. Perform other duties as assigned. 
Education and Experience:
  • Associate’s or Bachelor’s degree in hospitality, culinary arts, business or commensurate experience preferred
  • Two years’ experience working in a theatre, entertainment complex/venue, or restaurant group required
  • Ability to obtain any necessary alcohol service and licensing requirements
  • Three or more years of experience at a theatre, entertainment complex/venue, or restaurant group preferred
  • Prior leadership experience preferred 
Additional Qualifications:
  • Effective written and oral communication skills
  • Strong analytical skills
  • Comfortable communicating and working with guests, supervisors, peers, subordinates or vendors
  • Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook and touch screen POS systems
  • Experience using Taleo recruitment software and Kronos scheduling preferred

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