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Beverage Host

BaltimoreRoyal Farms

Job purpose

The Barista works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including beverage, customer service, general housekeeping and other related functions. The Barista ensures an exceptional customer experience for all Royal Farms customers.

Duties and responsibilities
  • Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Follows all Company drink recipes and procedures
  • Proficiently prepares blended and cold drinks provided by the store
  • Support and follow all safety and security initiatives
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
  • Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Replenish products and supplies to ensure the store is stocked at all times
  • Communicate with the leadership team regarding customer requests and vendor-related concerns
  • Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.)
  • Complete other tasks as assigned

The ideal candidate for the Beverage Host position must be at least 17 years old and will:
  • Understand that their team's success depends on their accomplishments
  • Possess strong written, verbal, and interpersonal communication skills
  • Possess organizational skills and decision-making skills
  • Have earned a high school diploma or GED (preferred)
  • Utilize basic math skills and basic computer skills
  • No experience required
  • Have thorough knowledge of and be committed to Royal Farms culture and values
  • Exhibit acceptance of authority
  • Be able to lift and carry 50 lbs
  • Be able to lift, bend, and stand as many as eight hours per day

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