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Food Service Associate

Wallops IslandRoyal Farms



Job purpose:

The Food Service Associate (FSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the

store including food service, customer service, general housekeeping and other related functions. The FSA ensures an exceptional customer experience for all Royal Farms customers.

Duties and responsibilities:

  • Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding

    product knowledge and all other components of customer service

  • Respond to customer requests in a timely manner

  • Maintain and drive high standards and expectations around food quality, customer service, food safety, and store cleanliness

  • Ensure the execution of all food service and beverage programs including product handling and display

  • Execute food service efficiencies and ensure planograms are utilized and followed

  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

  • Replenish products and supplies to ensure the store is stocked at all times

  • Ensure execution of established safety, security, quality, and store operations rules, policies, procedures, and systems

  • Develop knowledge and awareness of current marketing programs, promotions, strategies and initiatives

  • Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)

  • Communicate with the leadership team regarding customer requests and vendor-related concerns

  • Highly effective communication

  • Complete other tasks as assigned

    Qualifications:

    The ideal candidate for the Food Service Associate position will:

  • Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are

  • Have strong written, verbal, and interpersonal communication skills

  • Possess strong supervisory, organizational skills, and basic computer skills

  • Be able to interact easily with diverse employees

  • No experience required

  • High school diploma or GED preferred

  • Must be at least 17 years old to be considered for the position

  • Have thorough knowledge of and be committed to Royal Farms culture and values

  • Basic business math and decision-making skills
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