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Customer Service Leader

EllendaleRoyal Farms

Job purpose:

The Customer Service Leader (CSL) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, point of sale, customer service,

general housekeeping and other related functions. The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively

in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

  • Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service.

  • Greet customers and provide an enjoyable experience

  • Ensure the proper execution of assigned food service programs and procedures

  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

  • Ensure the proper execution of all Royal Farms marketing programs

  • Operate the point of sale and maintain proper cash controls

  • Provide leadership to their retail team members to ensure a pleasant customer service experience. Respond to customer's needs

  • Solicit customer feedback through various communication vehicles

  • Implement a strategy to consistently meet the expectations of all customers

  • Maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment

  • Complete all side work as required (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)

  • Highly effective communication

  • Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)

  • Complete other tasks as assigned


    The ideal candidate for the Customer Service Leader position will:

  • Have consistently demonstrated strong leadership skills

  • Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are

  • Have strong written, verbal, and interpersonal communication skills

  • Possess strong supervisory, organizational skills, and basic computer skills

  • Be able to interact easily with diverse employees

  • Have at least one (1) years restaurant/retail management experience or

  • High school diploma or GED required

  • Must be at least 18 years old to be considered for the position

  • Have thorough knowledge of and be committed to Royal Farms culture and values

  • Be knowledgeable of and have the ability to use a personal computer

  • Basic business math and accounting skills, and strong analytical and decision-making skills

  • Must be available to work all shifts, weekends, and holidays based on business needs

    Direct reports:

    Customer Service Team members

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