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Global Customer Support, Operational Data Analyst - Pratt & Whitney

East HartfordPratt & Whitney

  • Consolidation of fleet operational data and structure
  • Operational data reporting, and presentation
  • System maintenance and enhancements management
  • Support the development of fleet reliability dashboard, metrics and reporting tools
  • Communication with Field Reps on a regular basis to ensure process, system and data requirements and issues are addressed in a timely manner
  • Working across key organizations (CTS) ensuring data systems, data integrity and processes are current with the highest quality.
  • Defining project plans and working to agree upon milestone dates
  • Providing project status to both supervision and internal customers
  • Responding in a timely and professional manner will all internal / external customers
  • Balancing internal customer needs with adding value to the business
  • Documenting FOA processes to ACE Gold standards and actively managing. Collect and report feedback (MFA) and quality (QCPC) data and be the focal for identifying issues and driving to closure

Qualifications Basic Qualifications:
Bachelor's degree
US Citizen or Permanent Resident "Green Card" Required

Preferred Qualifications:
Master's degree
3+ years of experience in engineering, database and/or analytics
Basic understanding of P&W commercial engines and maintenance practices
Strong computer skills including MS Dynamics, Excel, PowerPoint and Access
Strong project management skills with the ability to lead and drive results
Ability to work on projects from concept to completion with minimal guidance and supervision
Effective teaming skills
Highly motivated with the ability to communicate and influence across multiple organizations maintaining effective working relationships
Education Bachelor's degree required

EEO/AAP Statement
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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