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Patient Care Coordinator - (1.0 FTE-40 hrs/wk)

FargoEssentia Health


Find more than a job.  Find more in yourself.     
Find your calling.  Essentia Health seeks employees who embrace our commitment to patient-and family-centered care in communities both large and small.  We’re looking for people who are committed to making patients and their families feel known and understood.  People who understand what it means to be Here with you.  People who are willing to use their strengths to help others.       Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients, to include ancillary and procedure scheduling, with an emphasis on excellent customer service.The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary.  Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers.  Must keep current with clinical, provider, and scheduling information pertaining to the departments serviced.  Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia Health departments and clinics.  Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.  Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.  Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign.  Responsible to support a variety of  Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.  Reports directly to Patient Care Coordination Center Manager and is accountable to the System Director of Telecare Services.  Position require high level of customer service skills as well as clinical background to establish and enhance positive relationships with patients, co-workers and others.

   Essentia Health offers competitive salary and benefits that include medical, dental, life insurance, long term disability, flex spending accounts, retirement plans, paid time off, and continuing education including tuition reimbursement.   
  Our Values    
Quality       Hospitality         Respect                 Justice                   Stewardship     
Essentia Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, or protected Veteran Status.
    PLEASE NOTE:  This position is eligible for an Employee Referral Bonus

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