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Claims Service Adjuster

Colorado SpringsCSAA Insurance Services LLC

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Job Title
Claims Service Adjuster

Requisition Number
R1829 Claims Service Adjuster (Open)

Colorado Springs, Colorado

Additional Locations

Job Information

Join our growing team! CSAA Insurance Group, a AAA insurer, is now looking for career-minded individuals interested in becoming claims professionals. We are a premier AAA insurer and our Claims Service Adjusters handle non injury auto claims in a regional claims operations center.

We offer standard benefits PLUS:
  • Paid training
  • Paid time off
  • Paid volunteerism
  • Employee recognition programs                   
  • Membership and insurance discounts
  • Tuition reimbursement
  • Opportunities for advancement
  • On site wellness programs
  • Hourly starts at $19.58

We are proud of our Diversity and Inclusion programs (100% Corporate Equality Index) and our commitment to safety and the environment.

We are the primary face and owner of the AAA claim experience

Our Claims Service Adjusters are solution specialists. From the first point of contact through final resolution we take care of our members through the claim process.

Our team works with people who have been in a car accident. As a AAA adjuster, you investigate the accident, determine who is at fault, and make the final decision on who gets paid.

Knowledge and Skills:

Ability to communicate effectively over the telephone using active listening skills

Customer service, decision making, analytical, problem-solving, negotiation and time management skills

Strong computer skills

Ability to function in a team environment


1-2 years customer service experience

Ability to type 30 wpm

Good command of the English language

Ability to work extended hours and / or weekends


Four year college degree completed and Bachelor degree received

Bilingual a plus

This is an amazing opportunity to join an established and growing organization. Apply today and take our Virtual Job Tryout! You won't be disappointed!

Core - Customer Focus (Developing), Core - Innovation (Developing), Core - Knowing the Business (Developing), Core - Results Orientation (Developing), Core - Teamwork & Collaboration (Developing), Functional - Insurance Policy Understanding & Knowledge of Legal/Regulatory Requirements (Developing), Functional - Negotiation (Developing), Functional - Time Management (Developing), Knowledge, Skills and Abilities Required:
Ability to communicate effectively over the phone using active listening skills
Exceptional customer service skills
Decision making skills
Analytical skills needed for problem-solving
Negotiation skills
Organization, prioritizing skills and time management are key
Proficient with navigating several computer applications at once
Math skills
Oral and written communication skills
Ability to function in a team and call center environment
Good command of the English language
Ability to type 30 wpm

Education, Work Experience, Licenses & Certifications
BA/BS degree or equivalent combination of education and experience
2-3 years customer service experience
Some claims or insurance experience is a plus
Bilingual speakers are a plus
Candidate with Adjuster's License are a plus


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