Senior Desktop Engineer

Matrix Resources , Cambridge Massachusetts

Title: Senior Desktop Engineer
Location: Cambridge, MA 02139
Term: 3 Months Contract to hire   Day-to-Day Responsibilities: 
  • Oversee all aspects of endpoint computing systems, including OS and 3rd party patching and remediation, business software offerings, compatibility and distribution, endpoint management technologies and user experience. Perform hands-on management of such systems as necessary.
  • Design, test, deploy and maintain Windows based computer images, Assist in macOS imaging and configuration infrastructure.
  • Create, test and assign Windows Group Policies and deploy software packages and scripts as necessary to achieve desired changes in the environment. Maintain and configure internal self-service application installation portal.
  • Provide identification, prioritization and remediation management of security and stability related vulnerabilities. Work closely with Information Security on maintaining necessary security baseline and standing while not significantly impacting system usability and user experience.
  • Provide root cause analysis of current issues and work with other department staff to remediate quickly and efficiently.
  • Provide hands-on L3 and VIP support when necessary.
  • Perform coordination of proactive and preventative maintenance of business systems, assist in planning of hardware refreshes and equipment procurement.
  • Manage relationships with vendors providing products, solutions and/or services to Client IS needs. Coordinate professional services activity in areas of work as needed.
  • Perform operational reporting on software and hardware inventory, software usage reports, free license standing and other CMDB data pulls. Assist in license audit, true-up and new software licensing purchases and maintenance.
  • Assist business customers with technical solution selection and integration. Act as a liaison between IT and business.
  • Continually identify improvement opportunities as well as prioritize, evaluate and implement new technologies into the environment. Stay current on industry developments and upcoming technologies and practices.
  • Develop and maintain overall documentation and Standard Operating Procedures. Provide training and materials to IT support staff and business users as needed.
  • Manage operational health and engineering innovation of Desktop Engineering infrastructure such as file servers and shares, imaging servers, lifecycle management products, support software infrastructure and other systems.
Is this a good fit? (Requirements):   
  • Must have at least 5 years of experience with LANDesk Administration. Must know how to design and manage infrastructure, and knowledge of LANDesk Admin Backend and Frontend User support
  • Extensive technical expertise in management of  PC and Mac endpoints, operating system lifecycle, hardware management, networking, information security and security applications, directory services and Microsoft server technologies
  • At least 3 years of Desktop/Endpoint Engineering experience
  • Expert level experience managing, configuring and maintaining following mandatory systems: MDT/SCCM, Landesk/Ivanti, Microsoft AD and RSAT, Windows OS customization, troubleshooting and optimization tools, software packaging tools, endpoint backup solutions.
  • Must be US Citizen - must have valid passport OR birth certificate in order to obtain Security Clearance
  • Experience working in a highly secure or DOD environment; knowledge of both technical tools and industry standards 
  • Familiarity with NIST, NISP, DFARS, and other DOD compliance documents and standards
  • Current Information Technology Infrastructure Library (ITIL) foundations certification preferred but not required
  • Familiarity with following software suites and systems: JAMF Pro, Code42 CrashPlan, McAfee ePO and security software, McAfee Disk Encryption, CyberArk EPM, Office 365, SQL, PowerShell and VB.NET/VBS.
  • Experience is troubleshooting and maintaining MATLAB, SolidWorks, AutoCAD, Adobe CS/DC and other specialized software suites.
If this sounds like the perfect fit, Apply Today! Background check and drug test will be conducted as part of the onboarding process.
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