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Systems Support Specialist

RichmondVaco, LLC


 **U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

SUMMARY:

This position requires a highly driven and multifaceted individual to be a part of, and contribute to a proactive and focused technical team. As an associate on the IT Business Support Team this position displays strong teamwork skills by being a resource that can provide guidance and support for other team members as well as through collaboration with associates of all levels within and outside of IT. This position is responsible for troubleshooting complex technical issues by teaming with other IT associates and working together towards a resolution. This role is responsible for the coordination, execution, and support of hardware and software installations. This role is also responsible for scheduling and maintaining remote location site visits to ensure IT systems are functioning as expected and reports the results of remote office location visits to the rest of the Information Technology department. The position also requires the ability to identify areas of opportunity for improvement within the process and procedures of the IT department in order to maximize efficiency and overall effectiveness of the individuals as well as the IT Support team as a whole.

REQUIREMENTS:

- Troubleshooting: Must be able to correct any level 1 support issue with no help, resolve any level 2 support issue with little to no help from other level 2 team members, and should be able to gather information and provide basic troubleshooting support for level 3 support issues.
- Documentation: Must have the ability to document work via ticketing system and be able to give step-by-step directions for issues for end-users
- Knowledge/experience with: Exchange, Zendesk, PC Imaging, Software Deployment, SCCM, Solarwinds, Windows Server 2008, 2012, DNS, DHCP, Active Directory, Group Policy, Terminal Services, and Print Services.
- Experience working with Documentation systems (CMS, Wiki, etc.) and Networking Infrastructure (Cisco Routers, Cisco Wireless Access Points), and Server Hardware.
- Purchasing: Must be able to leverage user wants with user needs and provide cost effective solutions. Have the mindset to track and keep records of all purchases and add all items to Zendesk or some other form of asset management.
- Basic knowledge of utilizing remote control apps such as Dameware, RDP, ARD, VNC, and Skype for Business
- Be able to install/remove network and local printers to client machines as well as servers, and perform daily operation and basic troubleshooting maintenance
- Solid understanding of multimedia tools, including the audio and video teleconferencing systems
- Good knowledge of the function of VPN and how to install, repair, login, etc.
- Must know the best practices for migrating user data from one machine to another
- Intermediate knowledge of various models including basic procedures as to how to configure email, connect to Wi-Fi, etc.
- Create, modify, disable user accounts, email accounts. Process simple requests such as password resets, account lockups, etc.
- Must have a clean driving record. Be willing to go on "day" trips to other locations, must be able to resolve level 1 and Level 2 issues at locations with little guidance

EDUCATION:
Bachelors Degree Preferred

EXPERIENCE:
4-6 years of related desktop support/Help desk experience

REQUIRED LICENSES AND CERTIFICATIONS:
A+
Network+
MCSA, WIndows 7,
Windows 8.1
Windows 10
 

 **U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**