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IT Salesforce Business Systems Analyst

Carlsbad, CaliforniaPEAK Technical Staffing USA

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You will bring to the table your experience managing, configuring, and supporting Salesforce applications. You are someone who partners well with users and stakeholders to identify opportunities and needs for continuous improvement and streamline business processes through technical solutions. In this role, you will work directly with all interested parties to document functional and technical requirements that meet business needs, provide creative solutions, as well as conduct analysis and define business cases related to the implementation of new solutions. You will have the opportunity to evaluate and conduct detailed analysis of comparable solutions as well as provide tier II support for various business teams. The role also entails performing Salesforce application configuration, including simple to complex workflows, roles and permissions, and defining and configuring applications to support data models and structures. If serving as a project lead responsible for creating and managing project plans, configuring applications and resolving business and application issues appeals to you, we’d like to hear from you!




  • 8+ years cross functional business experience including business analysis, data analysis, IT solutions development, and business process analysis
  • Strong experience in constructing business process flows, developing use cases and user stories, writing requirements and solution design documents,­ building prototypes and ­leading customer discussions
  • Must have strong experience with Service Cloud including Case management, Knowledge, Communities, Portals, Content, Reports, Dashboards, Live Agent Chat, Chatter, Custom Objects, Workflows, Process Builder, Customer Telephony Integration (CTI), etc.
  • Experience with Service Cloud including Console, Self Service Portals, Entitlements, Service Level Agreements, Case Hierarchies, Escalations, and Field Service
  • Salesforce administration, configuration and implementation experience is a must
  • Strong experience in support process for Customer Care and Call Center
  • Strong project management skills and working knowledge of project management methodologies
  • Proven ability to perform large scale Business Systems Analysis, including business requirements mapping and requirements translation into functional solutions
  • Knowledge of COTS and custom application SDLC processes
  • Working knowledge of IT software and application development methodologies
  • Broad knowledge of technology and how to connect technology to business problems
  • Experience managing and delivering customer expectations
  • Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people
  • Serve as liaison to our Architecture, Development and Quality Assurance teams
  • Bachelor’s Degree or equivalent working experience
  • US citizenship required



  • Certified Administrator or Certified Advance Administrator
  • Certified Service Consultant
  • Experience analyzing and making recommendations based on previous experience, research and best practices


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