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Technical Writer

New York, NYACG Resources

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The successful applicant will be responsible for creating technical and operational procedures, explain complex information in a clear and concise manner and working with IT and development staff to ensure accuracy of the procedures.

  • Will liaise with technical and development staff to define and understand procedures for:
    • Systems Development Life Cycle and Program Change Management that include the following areas:
      • Agile development,
      • Program change requests,
      • Development, Q/A testing, and production environments
      • Program version control and release management
    • Incident and problem management (an understanding of ITIL is helpful), and
    • Customer support requests handling
    • Operations management.
  • Plan, design, research, write and edit a range of procedural documents, including the above areas, and other documentation as required.
  • Establish, communicate and maintain documentation procedures in a centralized repository.
  • Maintain current and accurate documentation ongoing.

Qualifications and Skills

  • Basic familiarity with the SDLC and software development
  • Degree in Computer Science
  • Proven experience working in a technical writing position
  • Excellent written skills in English and excellent verbal communication skills
  • Proficiency in MS Office
  • Strong attention to detail
  • Skilled at prioritization and multi-tasking

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