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Administrative Assistant

Cranford, NJAdecco USA

POSITION: Administrative Assistant

LOCATION: Cranford, NJ

DURATION: 6 months

Pay: 21.00 Hourly  

Hours 8 AM to 4:30 PM.

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only. **


  • Work on data      collection projects which may include continuous improvement assignments;      data extraction;  compiling, monitoring, evaluating and reporting      performance metrics supporting customer service targets.  
  • Assist with      daily, weekly and monthly After Call Survey and Call Monitoring reporting,      help maintain call Quality process which includes gathering data, produce      various reports and performance measures to improve overall Customer      Experience.  
  • Leverage new      NICE system reporting and call recording tools to optimize call center      operations, employee performance and quality

Required Skills and Competencies:

  • High School      Graduate (College education preferred); 1-2 years professional work      experience
  • Proficient in      Microsoft Word, Excel and Outlook
  • Well organized      and strong communication skills
  • Analytical      aptitude
  • Call Center      experience preferred. Hours 8 AM to 4:30 PM.