JOB SUMMARY:
Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to company. Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to an Operations Manager.
QUALIFICATIONS:
2-5 Years of Fraud Detection or Fraud Claims experience required
Critical / innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures
Prior experience analyzing and applying regulatory requirement to compliance practices
Working knowledge of various bank card systems
Basic understanding of credit lending
Ability to differentiate money laundering activity versus fraudulent activity
Basic understanding of fraud claims
Strong knowledge in Microsoft Office (Excel, Outlook, Word)
Starting May 14, 2018 - 1 year contract
Work Hours (must be able to work either shift)
Tues, Wed, Thur, Fri, Sat 11:30am - 8pm
Mon, Tues, Wed, Thur, Sun 11:30am-8pm
Pay rate is $18.00 (MUST have 2 years of call center)