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Job Title: Customer Support Technician I
Position Responsibilities
- Assist in maintaining the Customer Repair/Complaint file.
- Coordinate Repair/Return activities with customer.
- Review repair & return paperwork for accuracy.
- Price Billable Repair activity.
- Communicate repair estimates.
- Provide technical support to customers regarding technical questions or problems.
- Accurately update new data entry and maintain the Repair Departments data base.
- Provide Helpline The Helpline Redbook # 69 will be maintained on the Common drive, within the Helpline folder.
- The Helpline Team supports customer calls for current SIGMA products and all discontinued products that were shipped within 7 years after manufacturing date.
- Other duties as assigned.
Position Requirements
- High School graduate or equivalent.
- Some Formal Basic Electricity/Electronic training.
- Military technician experience acceptable.
- Keyboard training.
- Well-developed oral, written and communication skills.
- Interpersonal skills to work effectively with others.
- Knowledge of PCs and Microsoft suite programs.
- Take responsibility for customer satisfaction by providing courteous service with minimal support from other personnel.
- Ability to familiarize with products and manufacturing operations at the facility.
Ability to write/update SOPs. - Ability to multi-task, work under pressure and resolve customer inquiries in a timely and professional manner.
- Ability to interact with various levels of management regarding day-to-day operations.
- Knowledge of FDA/ISO regulations and standards.
- Qualifications specific to the Helpline activities are: Coordination and Handling of the 24 Hour Helpline Complaint Handling and Customer Feedback Ability to gain Expert knowledge of SIGMA pumps, including the Spectrum 8000, 6000, and EZ-Pump.
- Ability to respond to calls any time of the required shift within 15 minutes to a maximum of 2 hours.
Benefits
- Medical, Dental, and Vision Insurance
- 401K Plan with Company Match
- Life and AD&D Insurance
Chat with me now! - https://flashrecruit.com/jobs/300923