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Account Services Specialist (CSR)

New York, NYACG Resources

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Account Services Specialist (CSR)

(very visible opportunity with an International Bank)

Responsible for opening accounts in the Bank’s core system, enrolling clients and products in the online banking system, verifying wire transfer requests, responding to customer inquiries, providing a variety of administrative services and performing other duties as assigned.
1. Open new accounts in the Bank’s core banking system; add beneficial owners and authorized signors as specified in approved account opening documents. Periodically update core system for superseding
account documents. Enter initial customer profile into ECS compliance system. Liaise with Compliance regarding documentation issues.
2. Enroll and maintain clients and sub-users in the online banking system; retrieve and process foreign currency payments transmitted via the online banking system.
3. Verify customer wire transfer instructions received via email/fax; check balances and signatures and contact customers for verbal confirmation (callback procedure).
4. Review in clearing checks referred by Cash Management Services and contact customers for approval of irregularities.
5. Input foreign currency transactions in OPICS, verify and send confirmation to customer. Review all monetary postings the day after posting and ensure appropriate corrections/adjustments are made.
6. Respond to customer inquiries received directly or via front office personnel; assist account officer/CSA with customer inquiries/charges; assist various departments investigating insufficient funds via eGIFTS; execute reversals of fees based on valid RM approvals.
7. Update/maintain account status in the core banking system (terminate, dormant, inactive, freeze, etc.).
8. Monitor dormant accounts, advising account officer and customers via email.
9. Prepare online postings; print and review daily reports.
10. Scan customer documents and daily monetary transactions to OTG; file all original documents.
11. Audit confirmations
12. Check returns
Basic customer service skills. High level of attention to detail. Familiarity with the Bank’s procedures for account opening, maintenance and related functions. Working knowledge of regulatory requirements
including BSA/AML and GLBA. Working knowledge of the Bank’s core Fidelity systems. Working knowledge of OPICS, ECS and eGIFTS.
Intermediate level knowledge of Microsoft Office (Word and Excel).
Experience Needed: Two to three years’ related bank related account opening/customer service experience.
Education Required High School Diploma and some college preferred.

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