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Branch Manager bilingual Mandarin

New YORK, NYACG Resources

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Branch Manager bilingual Mandarin



Manage the branch to market and service customers with all available financial products:deposits, CDs, credit cards, mortgages, insurance. This includes training, sales stories, customer needs assessment, and community out-reach. Contact customers and business, community, and civic organizations to promote goodwill and generate new business.
Responsible for branch P&L. This entails increasing revenue and sales and managing to achieve operation efficiency.
Responsible for overall branch operation, direction and coordination of subteams. Oversee the flow of cash and financial instruments in accordance with company policy, procedures, and
practices. Respond to inquiries from regulatory bodies.
Manage field feedback, handle customer complaints or advocacy. Synthesize the feedback to recommend for product, training and service improvement.

Manage and balance risks and customer experience and satisfactions.
Build a high performing team. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

$2 billion deposit size 


Bilingual fluency in Mandarin and English is a must. Ideal candidate can speak Cantonese.
5 to 7 years of branch management experience. Responsibilities should cover Sales and Marketing,Operation, Team Building and Crisis Management. Customer Centric Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Systemically improve process and procedures, take initiative to influence to change policies and products
Required Education and Experience:
Bachelors degree (B. A. or B. S.) from an accredited four-year college or university. 5 or more years of relationship management experience and knowledge of regional market.
Series 6, Insurance License and financial advisory experience is a plus
Language/Communication Skills:
Bilingual fluency in Mandarin and English is a must. Ideal candidate can speak Cantonese.


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