Benefit Customer Service Representative

Kelly Services eAccounts

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Kelly Services has partnered with a Fortune 500 company that is looking to fill several temporary/contract (with potential to go permanent or be extended) Customer Service positions in Minneapolis, MN

The Representatives’ main responsibilities are: 

· Accept inbound calls and e-mails from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services. 

· Research complex/involved inquiries through outbound phone calls to insurance carriers, web research, or by inquiring with colleagues. 

· Educate consumers regarding the products available to them. 

· Assist individuals with technology questions, including unlocking passwords and helping with website navigation. 

· Keep records of consumer interactions and transactions. 

*** Skills testing required ***