CI03 - Contact Center Representative - Basic

Miami, FLKelly Services eAccounts


Kelly Services is hiring multiple Customer Service Representatives for one of our top clients in Miami FL!

 

Start Date: 09/03/18

End Date: 09/03/19

Schedule: 11:00 am to 10:00 pm plus weekends

Pay Rate: $11.00/hour

Location: 11222 Quail Roost Dr. Miami FL  33157

 

Have questions? Chat with me: https://flashrecruit.com/user/DianaMaya

 

Summary:

 As part of the Mobile Services Department, handle a high volume of in-bound calls from our customers by researching and resolving inquiries as it relates to billing questions, technical support, and product inquiries.

 

Position details:

  • Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges. 
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
  • Files claims by collecting pertinent information from customers. 
  • Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. 
  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed. 
  • Processes and determines coverage by reviewing forms and other applicable records. 
  • Maintains professionalism and effectively interacts with all contacts, both internal and external. 
  • Maintains department quality standards and performs job duties as directed by supervisor 

 

 

Requirements:

  • Ability to adapt easily as procedures/assignments change
  • Ability to multi-task and organize
  • Available to work overtime weekly and/or Saturday hours as workload demands
  • Strong verbal and written communication skills
  • Basic problem-solving skills 
  • Experience with Microsoft based programs and computer products 
  • An acute attention to detail/accuracy and effective note taking/documenting skills
  • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs. 
  • Demonstrates minimum typing speed of 35 words per minute.
  • Bilingual in Spanish is a plus (Read and Write Fluently)
  • 6 months Customer Service experience

 

 

Skills:

  • Experience in similar customer service function or call center experience. 
  • Focus on Customers - Demonstrates professionalism when dealing with customers. 
  • Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services. 
  • Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change. 
  • Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.

 

Education:

High school diploma or equivalent

 

Have questions? Chat with me: https://flashrecruit.com/user/DianaMaya

 

If you are interested in this position please apply and follow up with an email to me, Diana Maya , at [email protected] with your resume attached and CSR Miami in the subject line.