RS50 - Customer Support Representative I

Kelly Services eAccounts, Mason Ohio

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Customer Service Representative – Mason, OH

Kelly Services is currently seeking an Customer Service Representative with one of our top clients in Mason, OH.  As Customer Service Representative you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.



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JOB TITLE: Consumer Services - Warranty    

START DATE: 10/1/19 to 1/31/19


HOURS: Monday – Friday, 10am – 6:30pm

PAY RATE: $13.62


Provide exceptional customer service and support to members. Provide member service support, over the phone, in a timely, consistent and courteous manner to members.


  • Assists customers telephonically and non-telephonically with service and support issues
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
  • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica
  • Uses courteous and professional language
  • Works effectively in a team environment
  • Creates a win-win resolution to problems



  • High School or equivalent
  • Ability to produce quality and professional written correspondence with customers
  • Ability to demonstrate and perform basic math
  • Customer service orientation
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
  • Commitment to providing resolution to customer issues on the first contact
  • Strong English comprehension and a good command of grammar



  • Associate degree or higher
  • Previous experience in a telephonic or personal customer contact position
  • Retail store/field experience


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Why Kelly?

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Group-rate insurance options available immediately upon hire*
  • Weekly pay and service bonus plans



If you are interested in this position please apply and follow up with an email to me, Diana Maya , at [email protected] with your resume attached and CSR947 MAson in the subject line.

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