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CI01 - Contact Center Customer Service Inbound/Outbound I

Kelly Services eAccounts, Duluth GA

Kelly Services is hiring multiple Customer Care Specialist for one of our top clients in Duluth, Ga!

Pay Rate 14

Must be m-f 9a-8pm

Sat 9-6

2405 Commerce Ave Duluth Ga

 

Have questions? Chat with me: https://flashrecruit.com/user/DianaMaya

 

 

The role of a Customer Care Specialist is a key position within us because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution. 

 

Why You Should Consider This Role 

• You love helping and connecting with people 

• You’re a problem solver who likes to think on their feet and enjoys a challenge 

• You thrive in a fast paced, changing environment 

• You believe the details are important and actively listen for them 

• You go above and beyond because you want to, not because you have to 

 

 

The Details 

• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss. 

• This role requires listening to our customer’s concerns and showing empathy while resolving their issue. 

• Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges. 

• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested. 

• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations. 

 

Have questions? Chat with me: https://flashrecruit.com/user/DianaMaya

 

If you are interested in this position please apply and follow up with an email to me, Diana Maya , at [email protected] with your resume attached and CSS Atlatna in the subject line.

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