Zerin Business Consulting, Inc, Reston Virginia
- SUPERB customer service skills
- Answer all customer questions within quality standards
- Gather and input customer order information into proper systems
- Determine customer needs through effective questioning
- Other duties as assigned
-One on one sales based interaction with customers
- Greet customers in a courteous, friendly, and professional manner using company procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of needs.
- Meet customer requirements by providing personalized solutions.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work on customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality.
- Participate in activities designed to improve customer satisfaction and business performance.
- Bonus incentives
- Philanthropic/Community involvement
- Organized sports leagues
- Employee personal/professional ongoing development