Customer Service Sales Representative

Zerin Business Consulting, Inc, Sterling VA

Duties: 

  • Assess customer business needs and exceed customer expectations
  • Critical thinking skills to resolve incidents quickly and consistently
  • Active listening skills and effective communication strategies
  • How to identify and defuse challenging customer behavior
  • An awareness of the core processes and best practices used in service and support
  • One on one sales based interaction with customers.

Key Requirements:

  • OUTSTANDING Customer Service priority
  • Teamwork Oriented
  • Meeting or exceeding customer service and new account goals
  • Become familiar with product information understanding features and benefits of your product
  • Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file
  • Demonstrate knowledge of  products and services and use this knowledge to establish customer loyalty. 
  • Advancement and compensation are based on performance
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