Site Support Systems Administrator

Three Forks, MTLC Staffing

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LC Staffing Bozeman is now hiring for a Site Support Systems Administrator. 

The Systems Administrator is a member of IS&T and is responsible for server, desktop, and network support in a 24x7 environment and will be required to respond to phone calls, e-mail, and personnel requests for tech support, coaching, and training as well as contributing to and overseeing components of projects related to the IT support and infrastructure.

Job Responsibilities:
•    Support and work according to HSE goals and objectives.
•    Perform all tasks with a focus on customer service and sensitivity to business process.
•    Perform role functions according to company standards, and industry best practices. Respond to telephone calls, e-mail and personnel requests for support, coaching, and training.
•    Manage service requests for users via Cherwell according to service specifications.  When ticket queue is empty, individual assists peers with their queues.
•    Thoroughly document, track and monitor problems ensuring timely resolution while adhering to change control procedures.
•    Setup, install, configure, test, deploy, maintain, upgrade, and troubleshoot hardware and software working with external vendors as required.
•    Support existing IT systems, operations, and network infrastructures.
•    Maintain system security, firewalls, antivirus programs, Windows updates/patches, data backup/recovery.
•    Monitor, manage and troubleshoot computer equipment, servers, LAN/WAN, including all related routers, hubs, switches and peripherals with assistance from IS&T as required.
•    Identify areas of opportunity for improvement and present options.
•    Complex problem resolution relating to connectivity and application inter-operability.
•    Business Continuity and Disaster Recovery planning and documentation maintenance.
•    Possess an understanding of telecommunications (phone systems & T1), Network WAN/LAN/VPN technologies and protocols.
•    Support Local and Remote IT contributing to specific projects, planning and implementation.

Schedule is 7:30am-4:30am with a starting wage at $20.00 per hour.

For more information, call or text Emily in our LC Staffing Bozeman Office at 406-582-8795.