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Help Desk Support Technician

Matrix Resources , Louisville Kentucky

Title: Help Desk Support Technician
Location: Louisville, KY 40223
Term: 2 Months Contract to Hire Day-to-Day Responsibilities: 
  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • May involve use of problem management databases and help desk system.
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment. 
Is this a good fit? (Requirements):
  • Entry level to 3 years of experience in the field or in a related area 
If this sounds like the perfect fit, Apply Today! Background check and drug test will be conducted as part of the onboarding process.
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