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RS50 - Customer Support Representative I

Kelly Services eAccounts, Miami FL

Customer Service Representative

Kelly Services is currently seeking an Customer Service Representative with one of our top clients in Miami, FL.  As Customer Service Representative you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.

 

*PLEASE READ BEFORE APPLYING*

 

If you are interested in this position please apply and follow up with an email to me, Julia at 

[email protected] with your resume attached and "Miami" in the subject line. Or contact me directly at 630-424-3689.

 

Questions? Chat with me now: https://flashrecruit.com/user/JuliaUtsinger

 

**Pay Rate: $12.00 (contract to hire w/ pay increase and career advancement opportunities!)

Location: 11222 Quail Roost Dr. Miami FL  33157

 

Regular Shift: 11:00a-8:00p Monday-Friday w/ possible Saturday | Training: 8:00am-5:00pm

Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment.

 

ESSENTIAL DUTIES AND ACCOUNTABILITIES: Applies and develops basic skills to procedures for the position. Problem solving skills. ? 75% Assess customer needs.?100% Deal with customers.?100%. Manipulates / Navigates computer system.?100% Completes customer registrations?25% SPECIAL SKILLS AND ABILITIES REQUIRED: Good verbal and written communication skills Active listening skills EDUCATION: High School Diploma or GEDEXPERIENCE: 0-2 years general experience in an office setting or customer service experience. Has experience with computer equipment. High School graduate.

OTHER JOB REQUIREMENTS:COMPETENCIES: Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals. Consistently meets deadlines and requirements. Demonstrates curiosity by continuously seeking new information and asking questions.

 

If you are interested in this position please apply and follow up with an email to me, Julia at 

[email protected] with your resume attached and "Miami" in the subject line. Or contact me directly at 630-424-3689.

 

Questions? Chat with me now: https://flashrecruit.com/user/JuliaUtsinger

 

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