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NOFO/NOFI Admin Asst

Matrix Resources , Emeryville California

Position: NOFO/NOFI Admin Asst
Location: Emeryville, CA 94608
Term: 5 Months Contract
Day-to-Day Responsibilities: 
  • The NOFO/NOFI rep is responsible for all NOFO/NOFI tasks (Not Our Facility Out-pt and In-pt). 
  • The Rep will be responsible for, but not limited to, the following: Patient demographic registration, Visit creation, Insurance registration, Chart note scanning, correct DEP selection and Pseudo code creation for coding work-queue population. 
  • The Rep will coordinate with various off-site departments, clinics and hospitals to obtain correct documentation so charge codes can be abstracted from chart notes for billing. 
  • The Rep must have excellent customer service skills with emphasis on phone etiquette and courteousness. 
  • All tasks associated with the NOFO/NOFI unit will be initiated and completed within the EPIC computer system. 
  • This Rep deals regularly with complex policy and procedural issues that involve contract compliance with regard to HMO and PPO payers. 
  • It is the Rep’s responsibility to communicate and coordinate with all outside entities to ensure access to their computer systems for retrieval of appropriate documentation. 
  • The Rep will conform to all UCSF, MGBS, and Government HIPAA policies and procedures.
  • Demonstrates service excellence by following the Everyday PRIDE Guide with the Clients standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 
  • Keeps working areas neat, orderly and clutter-free, including the hallways. 
  • Adheres to cleaning processes and puts things back where they belong.
  • Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 
  • Protects the physical environment and equipment from damage and theft.
If this sounds like the perfect fit, Apply Today! Background check and drug test will be conducted as part of the onboarding process.
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